FAQs

Devin models the Pinecone Stud earrings and Pinecone rings

On purchases, commissions & visits

What payment options do you accept?
Is shopping on the Merzatta website safe?
What is your return policy?
Can you do wedding / engagement rings?
How do I get started with a special commission piece?
Where is your studio? Can I visit?
Who do you work with?
Do you wholesale?

On our jewelry, process & materials

How do you decide which natural forms become jewelry?
What materials do you work in?
What does 'finish' mean?
What does 'cast' mean?
What is 'piercing'?
Do you have a men's jewelry line?
How should I take care of my jewelry?
My jewelry needs repair. What should I do?

A little history / herstory

How did you guys meet?
What does 'Merzatta' mean?
How did you come to launch a jewelry line?

 

Don't see your question listed? Contact us here.


 

On purchases, commissions & visits

What payment options do you accept?
We accept Visa, Mastercard, Discover, and American Express.

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Is shopping on the Merzatta website safe?
Your credit card and order data is encrypted and secure. Our online shopping cart is Level 1 PCI-DSS compliant, and uses an industry-standard 128-bit SSL certificate to keep your information safe—the same level of encryption used by large banks around the world.

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What is your return policy?
We hope you love every piece you order. If something isn't quite right, get in touch so we can work together to find the perfect fit. We are behind every piece we make, and everything bought from our website is eligible for a full credit towards another piece. Read our full return policy here.

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Can you do wedding / engagement rings?
Yes. We love to be a part of this incredibly special moment in the life of a couple and, in fact, began as jewelers with commission wedding rings as the focus of our business. Typically, we are where you come when you don't find what you're looking for already out there in the world—when you want to see your relationship in a ring but just don't feel reflected in what is out there. Or, you feel really connected to our collection and want the sensibilities you see there to reveal in a ring. Do get in touch and we'll be happy to get the conversation rolling.

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How do I get started with a special commission piece?
Give us a call, send a note, make an appointment to come to our studio, or come visit us at a show. We'd love to get started talking with you.

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Where is your studio? Can I visit?
Our studio is in Mendham, New Jersey, and we'd love to see you sometime. Check out our show schedule to see our whole line presented in person. Studio visits are by appointment only and we are happy to work with you to find a time that would be good for a visit.

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Who do you work with?
We're motivated by working with others and have two part-time assistants in the studio. We are as grateful for their work and their being part of our team as we are their loving on our daughter. Each day starts with Chris making handcrafted lattes for everyone, and that spirit of care for each other is consistent through our studio culture. Our daughter, Laurily, is growing up in this studio and her laughter, questions, and charm keep our work environment pretty lovely. The outside vendors our work supports are vetted for that same element of care—we support other businesses with hard-working, talented, kind people at their core.

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Do you wholesale?
Please get in touch with us if you'd like to represent our work.

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On our jewelry, process & materials

How do you decide which natural forms become jewelry?
There's an ebb and flow to the natural forms we work with and our work benches. They push and pull on each other; the forms themselves helping to direct where our handiwork is going next. Hidden inside each piece lies another—one cut can change an entire collection. We’re moved to create from forms that are already part of our lives, investigating them to unlock even more.

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What materials do you work in?
We typically work in bronze, sterling silver, rose gold, yellow gold, and rhodium. All of our castings are made in recycled material.

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What does 'finish' mean?
The word 'finish' refers to the last step in our process. A sterling silver piece that is 'finished' with rose gold has been completely created in sterling silver and then, after the piece has been polished, plated in rose gold. This means that a thin but stable layer of rose gold surrounds the entire piece.

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What does 'cast' mean?
Casting refers to pouring molten metal into a particularly shaped cavity to make a copy of something. Sometimes that cavity is made by an altered organic form, other times by a wax carving. When a piece is intended to be made in multiple (think of chains that have lots of units or earrings available in many different materials), we use silicone molds to make wax copies of the original forms and then cast in metal from there.

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What is 'piercing'?
In our work, a drawing made on a flat piece of metal is cut out with a tiny saw blade. The Herbarium collection began as a beautiful book, and Danielle worked with it to create a series of drawings on paper. The original book and the graphite compositions inform the piercing drawings.

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Do you have a men's jewelry line?
Each collection offers a pair of cufflinks, some of which are available on this site. They'll be updated as we get new items photographed. If there is a men's item you'd like to see but we don't have up yet, please let us know. We'd love to show you what else we have or help create a special piece just for you.

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How should I take care of my jewelry?
Silver and bronze jewelry can be cleaned with a light detergent and a soft toothbrush. Soak the piece in warm water and then brush lightly. Silver can be dipped to remove tarnish in silver cleaner. Store in tarnish-resistant paper or an airtight bag or pouch. Some jewelry will change with age—bronze will warm up just like fine art sculptures, vermeil will darken slightly. There's something really lovely about the journey a piece of jewelry makes through time. We encourage you to embrace that. If you prefer the new car smell, however, get in touch. We can bring any piece back to its beginning. Read more on jewelry care.

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My jewelry needs repair. What should I do?
Craftsmanship is guaranteed, so if you find yourself with any problems connected to workmanship, please get in touch. Fine jewelry is often something that requires a certain amount of maintenance, and we'll walk you through whatever comes along as time moves on. Though we will be able to repair whatever happens to your piece, problems that arise from use rather than craftsmanship will be charged on a case-by-case basis.

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A little history / herstory

How did you guys meet?
Through mutual friend and fellow artist Shan Sutherland, Chris and Danielle met at Cranbrook Adacemy of Art in 2006. Danielle was working on a Masters of Fine Art in the Metalsmithing Department. Chris was simultaneously working on a Masters in Painting at the University of Georgia. They finished their degrees in 2007, and married in 2009.

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What does 'Merzatta' mean?
When Chris Merz and Danielle Allatta married, they merged their names to become the Merzattas. They shared their first shot at a co-created collection of jewelry as their namesake line at a private home show in December 2010.

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How did you come to launch a jewelry line?
We are both academically trained artists, both with BFAs (Danielle from Moore College of Art and Design in Philadelphia / Chris from the University of Georgia) and MFAs (Danielle from Cranbrook Academy of Art in Michigan and Chris again from UGA). While we both studied jewelry formally, our line developed rather organically, so to speak. Combined, we had decades of dedication to creating as artists, but in no way identified as jewelers though we’d both made many sets of wedding rings for friends. In April 2010, we found ourselves pregnant and unemployed in a tanked economy. We went back to our academic roots and began with the tools and materials we had… a modest jewelry set up and collections of ocean forms from traveling. Unemployment turned to self-employment, and we turned our kitchen table workspace and the barn next door into a full home studio.

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